Send the right information first
- Order number or payment email
- Exact serial / activation error text
- Screenshot from IDM Registration window
- Tell us if you changed PC or reinstalled Windows
Support Center
Professional support for IDM license customers
For license delivery, activation, reinstall or transfer questions, send your order number, checkout email and a screenshot of the IDM message. We support customers across Europe, Asia, CIS and the Middle East.
Fast help checklist
- Order number
- Checkout email
- Screenshot of activation error
- Old PC or new PC?
Activation, reinstall and license delivery
- License delivery confirmation
- Activation errors
- Reinstall after changing PC
- Serial number blocked / not accepted